Navigating Through the Landmines and Triggers of Conflict –(16-Hours)

Conflict at work can be terribly disruptive.  Conflict itself is not the problem.  When people are put together in teams and asked to accomplish something by working together, conflict is not only predictable, it is inevitable.  In extreme cases, some people handle disagreements so poorly that they end up damaging their careers.  

We must try to understand and remember one main point, the problem is not conflict itself but rather, how we experience it. Unmanaged conflict and out of control anger can cause disruption in our work life as well as our personal life.  There are ways to recognize and deal with anger BEFORE it gets out of control. 

During this 16-hour Workshop we will discuss:

• Sources of Conflict 
• Positive Conflict vs. Negative Conflict
• Frustration, Conflict and Anger
• What is Anger?
• What sets you off – Knowing your Conflict and Anger triggers
• Different types of Anger
• Signs to be aware of when there is an Anger problem
• Emotional Intelligence and Anger
• Strategies to overcome Anger
• No-Nonsense Strategies to Understand and Manage Your Frustration
• The five conflict resolution strategies and when to use each of them
• Each participant’s EQ Assessment and develop effective practical response strategies.

Course Cost: TBA per person – Reduced pricing available when hosted or held internally for minimum 30 attendees.