Course Description:

Difficult people come in all varieties. This two-day course has been designed to provide strategies and techniques to help the attendee work more effectively with those that may be considered difficult. During this class we will:

• Discover why some people may be difficult and how to work with or around them.
• Examine difficult behavior styles and learn how to effectively deal with them.
• Compare cultural, generational differences, and behavior styles.
• Review our own behavior style to see where we may be considered difficult to others.
• Review the communication barriers that can make people difficult to work with.
• Understand our triggers and how to better manage them in moments of conflict
• Discuss the 5 conflict resolutions styles and how to use them in conflict situations.
• Learn the strategy to professionalize conflict for better outcomes.
• Discuss the types of difficult bosses and how to best work with them.
• Explain the 12 different motivators to better understand why people.

ATTIRE: Business professional. No shorts, t-shirts.
REQUIREMENT: Student must complete (1) one on-line assessment prior to the class. The assessment link to complete will be sent via email approximately 10 days before the class after payment has been received and enrollment has been confirmed.

COST TO ATTEND:
$395.00
Covers all seminar instruction, class materials, on-line assessments For Groups of 3 or more, please call or email our office for a special rate:
Phone: 954.364.8871
Email: info@nonontraining.com

CLICK HERE TO REGISTER:

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